Solution for NAS Disconnection Caused by Malware Remover Update

A recent Malware Remover service update might cause system disconnection on certain QNAP NAS devices. This issue mainly affects devices where users have enabled auto update in Malware Remover > Settings. We have updated our service policies to fix this issue.

If your NAS stops responding or cannot be accessed after this service update, we recommend following these steps to manually restart the NAS.

1. Press and hold the power button until the NAS powers off.
2. Press the power button again to power on the NAS.

Most affected devices should return to normal after a manual restart. If this issue still persists, please contact QNAP Technical Support for further assistance.