Applicable Products
- Qfile Pro iOS 4.5.3 and later
- Qfile Pro Android 4.5.1 and later
- QuMagie Android 2.9.0 and later
- Qmanager iOS 2.28.0 and later
- Qmanager Android 2.28.0 or later
Overview
Biometric authentication in QNAP mobile app allows you to quickly authenticate your QNAP ID with QNAP mobile app without having to enter your QNAP ID and password. If you access your QNAP devices via your QNAP ID, then biometric authentication streamlines and simplifies the authentication process for you.
To use biometric authentication in QNAP mobile app, biometric features must be enabled in the system settings of your Android or iOS device. QNAP mobile app supports the following biometric authentication methods:
- Face recognition
- Fingerprint recognition
How to enable biometric authentication in QNAP mobile app
To enable biometric authentication in QNAP mobile app, perform the following steps:
- Enable the desired biometric features in the system settings of your mobile device. For more specific instructions, see the links provided below.
Note
Availability of biometric features depends on your device model and operating system. For the latest supported models and setup instructions, please refer to your device manufacturer’s documentation.
- For Apple devices (iOS):
- Fingerprint recognition (Touch ID): Use Touch ID on iPhone and iPad
- Face recognition (Face ID): Use Face ID on your iPhone or iPad Pro
- For Samsung devices (Android):
- Fingerprint recognition: Set up and use the fingerprint sensor on your Galaxy phone
- Face recognition: Use Facial recognition security on a Galaxy phone or tablet
- For Google devices (Android):
- Fingerprint recognition: How to unlock your Pixel phone with your fingerprint
- Face recognition: Unlock your Pixel phone with your face
- Open QNAP mobile app.
- Log into your QNAP ID if you are not already logged in with your QNAP ID.
- Go to Settings.
- Tap Manage QNAP ID.
- Follow the remaining steps to login with your QNAP ID.
- Go to Settings > Manage QNAP ID.
- Locate your QNAP ID and tap it.
- Tap the Biometric authentication toggle to enable it.
- Follow the remaining steps to enable biometric authentication.
Troubleshooting
If you are unable to successfully enable biometric authentication in QNAP mobile app, ensure that you have met the following requirements and try again:
- Biometric features have been enabled in the system settings of your device.
- Biometric permissions have been granted to the QNAP mobile app app (iOS only).
- You have logged in to your QNAP ID in QNAP mobile app.
If your device has Face Recognition enabled, but QNAP mobile app cannot detect this feature:
- Possible Cause: Some Android devices use custom facial recognition designs that do not fully comply with Android standards, which Qfile Pro relies on. As a result, Qfile Pro may not be able to successfully communicate with these devices.
- Solution: If you encounter this issue, we recommend enabling Fingerprint Recognition instead, which tends to follow Android standards more closely and is thus more reliable. Qfile Pro is usually more compatible with this authentication method.
适用产品
- Qfile Pro iOS 4.5.3 and later
- Qfile Pro Android 4.5.1 and later
- QuMagie Android 2.9.0 and later
- Qmanager iOS 2.28.0 and later
- Qmanager Android 2.28.0 or later
概述
QNAP 移动应用中的生物识别认证允许您通过QNAP 移动应用快速认证您的 QNAP ID，而无需输入 QNAP ID 和密码。如果您通过 QNAP ID 访问 QNAP 设备，那么生物识别认证将为您简化和优化认证过程。
要在QNAP 移动应用中使用生物识别认证，必须在您的 Android 或 iOS 设备的系统设置中启用生物识别功能。QNAP 移动应用支持以下生物识别认证方法：
如何在 QNAP 移动应用中启用生物识别认证
要在QNAP 移动应用中启用生物识别认证，请执行以下步骤：
- 在您的移动设备系统设置中启用所需的生物识别功能。有关更具体的说明，请参阅下面提供的链接。
注意
生物识别功能的可用性取决于您的设备型号和操作系统。有关全新支持的型号和设置说明，请参阅设备制造商的文档。
- 对于 Apple 设备（iOS）：
- 指纹识别（Touch ID）：在 iPhone 和 iPad 上使用 Touch ID
- 面部识别（Face ID）：在您的 iPhone 或 iPad Pro 上使用 Face ID
- 对于三星设备（Android）：
- 指纹识别：在您的 Galaxy 手机上设置和使用指纹传感器
- 面部识别：在 Galaxy 手机或平板电脑上使用面部识别安全功能
- 对于谷歌设备（Android）：
- 指纹识别：如何使用指纹解锁您的 Pixel 手机
- 面部识别：使用面部识别解锁您的 Pixel 手机
- 打开QNAP 移动应用。
- 如果您尚未使用 QNAP ID 登录，请登录您的 QNAP ID。
- 进入设置。
- 点击管理 QNAP ID。
- 按照剩余步骤使用您的 QNAP ID 登录。
- 进入设置 > 管理 QNAP ID。
- 找到您的 QNAP ID 并点击它。
- 点击生物识别认证开关以启用它。
- 按照剩余步骤启用生物识别认证。
故障排除
如果您无法在QNAP 移动应用中成功启用生物识别认证，请确保您已满足以下要求并重试：
- 您的设备系统设置中已启用生物识别功能。
- 生物识别权限已授予QNAP 移动应用应用（仅限 iOS）。
- 您已在QNAP 移动应用中登录您的 QNAP ID。
如果您的设备启用了面部识别，但QNAP 移动应用无法检测到此功能：
- 可能原因：某些 Android 设备使用自定义面部识别设计，不符合 Android 标准，而 Qfile Pro 依赖这些标准。因此，Qfile Pro 可能无法成功与这些设备通信。
- 解决方案：如果您遇到此问题，我们建议启用指纹识别，因为它通常更符合 Android 标准，因此更可靠。Qfile Pro 通常与这种认证方法更兼容。
