Why do I get an error "folder doesn't support sync" when set a pair folder in Qsync Client?
最后修订日期:
2025-07-08
Applicable Products:
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Qsync Windows Client
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Qsync macOS Client
If you see an error, This folder does not support sync, when you set the pair folder in Qsync client. The reason should be the paired folder selecting in Windows or macOS doesn't meet the folder requirements.
Modify the pair folder setting to meet the requirements below.
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In Windows
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Folders on NTFS drives.
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Any folder that is not a C:\ or D:\ drive root directory or the Windows home directory (\user\username).
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Any folder that is not a parent or child folder of
- OneDrive’s files-on-demand synchronization
- iCloud Drive
- Dropbox
- Qsync’s Space-Saving Mode
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In macOS
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Any folder that is not a drive root directory, like the Macintosh HD hard drive. Click here for more information on the folders that cannot be paired on macOS.
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Any folder that is not a parent or child folder of
- OneDrive’s files-on-demand synchronization
- iCloud Drive
- Dropbox
- Qsync’s Space-Saving Mode
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