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QNAP Addresses Recent QTS 5.2.2 Operating System Update Issues
Taipei, Taiwan, 2024 年 11 月 25 日 – QNAP® Systems, Inc. recently released the QTS 5.2.2.2950 build 20241114 operating system update and received feedbacks from some users reporting issues with device functionality after installation. In response, QNAP promptly withdrew the operating system update, conducted a comprehensive investigation, and re-released a stable version of QTS 5.2.2.2950 build 20241114 within 24 hours.
Scope and Impact
According to QNAP’s internal investigation, the issue caused by this update only affected limited models of TS-x53D series and TS-x51D series: HS-453DX, TBS-453DX, TS-251D, TS-253D, TS-653D, TS-453D, TS-453Dmini, TS-451D, TS-451D2. Other NAS models running this version remain unaffected and operate normally.
For affected devices, users can resolve the issue with following options:
- Downgrade Update: Users can follow the provided instructions to perform a downgrade.
- Contact QNAP Support: Our support team is ready to assist users in resolving issues and ensuring data security and device stability.
Steps to Perform a QTS Downgrade
Users can complete the downgrade process by following these steps:
- Visit the QNAP Download Center to download the required operating system version.
- Log in to the NAS web interface and navigate to [Control Panel] > [System] > [Firmware Update] > [Manual Installation].
- Select the downloaded image file, click [Open], and then click [Update System].
关于 QNAP
QNAP 命名源自于高质量网络设备制造商（Quality Network Appliance Provider），我们致力研发软件应用，匠心优化硬件设计，并设立自有生产线以提供诸多且先进的科技解决方案。QNAP 专注于存储、网通及智能视讯产品创新，并提供 Cloud NAS 解决方案，通过软件订阅制及多元化服务管道建构崭新的科技生态圈。在 QNAP 的企业蓝图中，NAS 早已突破存储设备的框架，搭配云基础网络架构上的多项研发创新，协助客户高效率导入人工智能分析、边缘运算及信息整合应用，创造更大优势与价值。
