Why is HDP for SaaS not backing up data after a high availability (HA) switchover?

为什么 HDP for SaaS 在高可用性（HA）切换后不备份数据？

1. Log in to the new active node as an administrator.
2. Open License Center.
3. Go to HA License.
4. HDP for SaaS (Boxafe) licenses appear both in the Active Node License tab and Passive Node License tab.
5. Ensure that HDP for SaaS (Boxafe) licenses meet all of the following conditions:
   • HDP for SaaS (Boxafe) licenses are activated on both the active node and the passive node. 
   • The license plans on both the active and passive node are the same. For example, the following licenses are the same:
     •  Active node: HDP for SaaS for Microsoft 365, 10 Users, 1 Month
     • Passive node: HDP for SaaS for Microsoft 365, 10 Users, 1 Month 
   • The licenses are valid and not expired on both the active node and pasive nde. 
6. If all of the above conditions are met, HDP for SaaS (Boxafe) will automatically reassign licenses to users/services after the HA switchover, and backup tasks will continue.

In order for HDP for SaaS (Boxafe) to support High Availability environments, you need to purchase two identical HDP for SaaS (Boxafe) licenses and activate one on the active node and one on the passive node. Both active and passive nodes must have the same HDP for SaaS (Boxafe) license for an HA switch over to successfully occur.

1. Purchase two new HDP for SaaS (Boxafe) licenses.
   
   Tip

   Licenses can be purchased at the QNAP Software Store and activated in License Center on your NAS device. For details, see "Licenses" in the QTS User Guide or QuTS hero User Guide.
2. Log in to the active node as an administrator.
3. Open License Center.
4. Go to HA License.
5. Go to the Active Node Licenses tab.
6. Click on +Activate License.
   The License Activation - Active and Passive Nodes window opens.
7. Select a HDP for SaaS (Boxafe) license.
   
8. Click Next.
9. The License Activation - Active and Passive Nodes window asks you to additionally activate the same license type on the passive node. Click Yes to confirm license activation on the passive node.
10. After the License Activation - Active and Passive Node window closes, view the status of your licenses on the Active Node Licenses and Passive Node Licenses tab. If the activation was successful, then the status of your licenses will be "valid" on both nodes.
11. Activate remaining HDP for SaaS (Boxafe) licenses by repeating the previous steps 5-9.
12. After activating all the licenses, HDP for SaaS (Boxafe) will automatically reassign licenses to any users/services.

1. Log in to the new active node as an administrator.
2. Open License Center.
3. Go to HA License.
4. Go to the Active Node Licenses tab.
5. Click on +Activate License.
   The License Activation - Active and Passive Nodes window opens.
6. Select a HDP for SaaS (Boxafe) license.
   
7. Click Next.
8. The License Activation - Active and Passive Nodes window asks you to actviate licenses for the passive node. Since you do not need to activate licenses for a passive node, click Close to skip this operation.
9. After the License Activation - Active and Passive Node window closes, view the status of your licenses on the Active Node Licenses tab. If the activation was successful, then the status of your licenses will be "valid".
10. Activate remaining HDP for SaaS (Boxafe) licenses by repeating the previous steps 5-9.

1. 以管理员身份登录到新活动节点。
2. 打开许可证中心。
3. 进入HA 许可证。
4. HDP for SaaS（Boxafe）许可证同时出现在活动节点许可证选项卡和被动节点许可证选项卡中。
5. 确保 HDP for SaaS（Boxafe）许可证满足以下所有条件：
   • HDP for SaaS（Boxafe）许可证在活动节点和被动节点上均已激活。
   • 活动节点和被动节点上的许可证计划相同。例如，以下许可证是相同的：
     • 活动节点：HDP for SaaS for Microsoft 365，10 用户，1 个月
     • 被动节点：HDP for SaaS for Microsoft 365，10 用户，1 个月
   • 活动节点和被动节点上的许可证均有效且未过期。
6. 如果满足以上所有条件，HDP for SaaS (Boxafe) 将在 HA 切换后自动重新分配许可证给用户 / 服务，并继续备份任务。

为了让 HDP for SaaS (Boxafe) 支持高可用性环境，您需要购买两个相同的 HDP for SaaS (Boxafe) 许可证，并在活动节点和被动节点上分别激活。活动和被动节点必须拥有相同的 HDP for SaaS (Boxafe) 许可证，才能成功进行 HA 切换。

1. 购买两个新的 HDP for SaaS (Boxafe) 许可证。
   
   提示

   许可证可以在QNAP 软件商店购买，并在您的 NAS 设备上的许可证中心激活。详情请参阅QTS 用户指南或QuTS hero 用户指南中的“许可证”。
2. 以管理员身份登录活动节点。
3. 打开许可证中心。
4. 前往HA 许可证。
5. 前往活动节点许可证选项卡。
6. 点击+ 激活许可证。
   将打开许可证激活 - 活动和被动节点窗口。
7. 选择一个HDP for SaaS (Boxafe) 许可证。
   
8. 点击下一步。
9. 该许可证激活 - 活动和被动节点窗口要求您在被动节点上额外激活相同类型的许可证。点击是以确认在被动节点上激活许可证。
10. 在许可证激活 - 主动和被动节点窗口关闭后，在主动节点许可证和被动节点许可证选项卡中查看许可证的状态。如果激活成功，那么在两个节点上许可证的状态将为“有效”。
11. 通过重复之前的步骤 5 -9，激活剩余的HDP for SaaS (Boxafe) 许可证。
12. 激活所有许可证后，HDP for SaaS (Boxafe)将自动重新分配许可证给任何用户 / 服务。

1. 以管理员身份登录新的活动节点。
2. 打开许可证中心。
3. 前往 HA 许可证。
4. 前往 活动节点许可证 标签。
5. 点击+ 激活许可证。
   将打开许可证激活 - 活动和被动节点窗口。
6. 选择一个HDP for SaaS (Boxafe) 许可证。
   
7. 点击 下一步。
8. 该 许可证激活 - 活动和被动节点 窗口要求您为被动节点激活许可证。由于您不需要为被动节点激活许可证，请点击 关闭 以跳过此操作。
9. 在 许可证激活 - 活动和被动节点 窗口关闭后，查看您的许可证的状态于 活动节点许可证 标签。如果激活成功，那么您的许可证状态将为“有效”。
10. 通过重复之前的步骤 5 -9，激活剩余的HDP for SaaS (Boxafe) 许可证。