Applicable products
- myQNAPcloud Surveillance
- QVR Surveillance 3.0.0 or later versions
Details
Abnormal backup status indicates that your recordings are having trouble uploading to myQNAPcloud Surveillance, either resulting from server network issues or channel configuration mismatches. See the table below to check your backup status.
| Backup status | Description | Solution |
|---|
| Normal | The recordings can be uploaded for this channel. | N/A |
| Abnormal | The last recording was not uploaded because the server's network was unstable. | Ensure the network environment of the server is stable and secure. |
| The recording failed to upload because the channel configuration does not meet the license criteria. Either the resolution is too high or the bitrate exceeds the pre-set license standard resulting in the over-the-limit file size. | - Set the resolution of the backup channel's stream in accordance with the license's resolution criteria.
- Lower the Frame rate to 30 fps or lower.
- Change the video format to H.264 or H.265.
- Tune down the bitrate to or lower than the following criteria:
- 1080p license: 4 Mbps (4,096 Kbps)
- 4K license: 8 Mbps (8,192 Kbps)
- 8K license: 12 Mbps (12,288 Kbps)
Note If your camera has its CBR set to the above-mentioned bitrate but the file still failed to upload, further lower your bitrate by 10%~20% based on the scene complexity of your camera and the settings from the model of your camera brand to appropriately meet the upload criteria of myQNAPcloud Surveillance. You can inspect your file size in File Station. Go to where you assign your recording space and find the time period when you upload your recordings. The following is the size cap for each license: - 1080p license: 35 MB per minute (about 597 KB per second)
- 4K license: 70 MB per minute (about 1,194 KB per second)
- 8K license: 140 MB per minute (about 2,388 KB per second)
|
| The license has expired either because the user unsubscribed it or there appeared to be payment issue. | |
| There are service errors. | If this error keeps happening, contact QNAP support for further assistance.
|
| The server is disconnected. | Ensure the network environment of the server is stable and secure. |
适用产品
- myQNAPcloud 监控
- QVR 监控 3.0.0 或更高版本
详情
异常备份状态表示您的录音上传到 myQNAPcloud 监控时遇到问题，可能是由于服务器网络问题或频道配置不匹配导致。请查看下表以检查您的备份状态。
| 备份状态 | 描述 | 解决方案 |
|---|
| 正常 | 该频道的录音可以上传。 | 不适用 |
| 异常 | 较后一次录音未上传，因为服务器的网络不稳定。 | 确保服务器的网络环境稳定且安全。 |
| 录音上传失败，因为频道配置不符合许可证标准。可能是分辨率过高 或比特率超过预设的许可证标准导致文件大小超限。 | - 设置备份频道的分辨率符合 '根据许可证进行流传输' 的分辨率标准。
- 将帧率降低至30 fps 或更低。
- 将视频格式更改为 H.264 或 H.265。
- 将比特率调低至以下标准或更低：
- 1080p 许可证：4 Mbps (4,096 Kbps)
- 4K 许可证：8 Mbps (8,192 Kbps)
- 8K 许可证：12 Mbps (12,288 Kbps)
注意 如果您的摄像机将 CBR 设置为上述比特率，但文件仍然无法上传，请根据摄像机场景复杂性和摄像机品牌型号的设置，将比特率进一步降低 10%~20%，以适当满足 myQNAPcloud Surveillance 的上传标准。您可以在File Station中检查您的文件大小。前往您分配录制空间的地方，找到上传录制文件的时间段。以下是每个许可证的大小限制： - 1080p 许可证：35 MB 每分钟 （约 597 KB 每秒）
- 4K 许可证：70 MB每分钟（约 1,194 KB 每秒）
- 8K 许可证：140 MB每分钟（约 2,388 KB 每秒）
|
| 许可证已过期，可能是因为用户取消订阅或出现支付问题。 | |
| 出现服务错误。 | 如果此错误持续发生，请联系QNAP 支持寻求进一步帮助。
|
| 服务器已断开连接。 | 确保服务器的网络环境稳定且安全。 |
