Applicable Products
All QNAP products
Overview
Understanding the support status of your QNAP product is essential for maintaining security, accessing the latest firmware updates, and receiving technical assistance. QNAP products go through several support phases: Supported, End of Support (EOS), and End of Life (EOL). Each phase determines the level of updates and services available to you. To help you stay informed, we provide a dedicated page where you can easily check and understand the current support status of your QNAP products.
Procedure
- Identify your QNAP product model:
- Locate the model name of your device, which you can often find on the sticker at the bottom or rear of your device.
- Alternatively, log in to your device and go to Control Panel > System Status > System Information > Model Name. - Check your product support status:
- Visit the QNAP Product Support Status page.
- Use the search function or browse the list to find your product model.
- Review the phase for your product and check the table for hardware repair, firmware updates, technical support, and other services.
Limitations
If your product is listed as End of Life (EOL), it will not receive further firmware updates or technical support from QNAP.
For continued security and support, we recommend upgrading to a supported QNAP product.
适用产品
所有 QNAP 产品
概述
了解您的 QNAP 产品的支持状态对于维护安全性、获取最新的固件更新以及获得技术支持至关重要。QNAP 产品经历多个支持阶段：支持中、停止支持 (EOS)和产品终止 (EOL)。每个阶段决定了您可获得的更新和服务水平。为了帮助您保持信息更新，我们提供了一个专用页面，您可以轻松查看和了解您 QNAP 产品的当前支持状态。
步骤
- 识别您的 QNAP 产品型号：
- 找到设备的型号名称，通常可以在设备底部或后面的贴纸上找到。
- 或者，登录到您的设备，进入控制台 > 系统状态 > 系统信息 > 型号名称。 - 检查您的产品支持状态：
- 访问QNAP 产品支持状态页面。
- 使用搜索功能或浏览列表以找到您的产品型号。
- 查看您的产品阶段，并检查硬件维修、固件更新、技术支持和其他服务的表格。
限制
如果您的产品被列为产品终止 (EOL)，则不会再收到来自 QNAP 的固件更新或技术支持。
为了继续获得安全性和支持，我们建议升级到受支持的 QNAP 产品。
