Applicable Products
- Legacy QNAP NAS models, including models such as the TS-419P+
Overview
If you need a firmware file or application software package for a legacy QNAP NAS and cannot find the required release on the public QNAP download pages, open a support ticket with QNAP. The support team can check the model, identify the appropriate package, and provide the file or further instructions when it is available.
This guidance applies to requests for legacy NAS firmware and application software, including QPKG packages or other software that is no longer publicly listed. The availability of an archived package, its compatibility, and the supported installation method must be confirmed by QNAP Support.
Do not install a package intended for another NAS model, CPU architecture, operating system, or firmware branch.
Scenario
A user owns a legacy QNAP NAS, such as a TS-419P+, and needs an older firmware release or application software package that is no longer visible in the public download area or cannot be located through a web search. The user should contact QNAP Support through the Service Portal and request assistance for the exact NAS model and software package.
How to Contact QNAP Support
- Open the QNAP Support Service Portal.
- Sign in with a QNAP account or create one if necessary.
- Create a support ticket for the legacy NAS firmware or application software request.
- Include the following information:
- NAS model and hardware revision, if known
- NAS serial number
- Current QTS firmware version, if the NAS is accessible
- The exact firmware version, application name, or QPKG version requested
- The reason for needing the package, such as recovery, migration, or reinstalling an application
- The NAS region and language, if relevant
- A description of the current situation and any error messages
- Ask QNAP Support to confirm the correct package and provide the official download or delivery method.
QNAP Support may request additional information to verify the device and determine whether the requested firmware or application software is compatible with the NAS.
Before Applying Firmware or Application Software
- Confirm that the package is specifically intended for the exact NAS model and hardware revision.
- Verify the firmware or application version, CPU architecture, dependencies, and release notes with QNAP Support.
- Back up important data and record the current NAS configuration.
- Follow the installation instructions provided by QNAP Support.
- Do not interrupt power or network connectivity during a firmware update.
- Do not remove or replace an existing application until support confirms that the requested package can be installed safely.
Validation
After the update, recovery procedure, or application installation is complete:
- Sign in to QTS.
- Open Control Panel > System > System Status to confirm the NAS model and firmware version.
- If application software was installed, open App Center and confirm that the application is installed and reports the expected version.
- Confirm that storage pools, shared folders, and required services are available.
- If the NAS does not boot normally, the application does not start, or the version is not as expected, stop further installation attempts and update the existing support ticket with the result.
Warning
Firmware or application software intended for a different QNAP model, CPU architecture, or firmware branch can make the NAS or application inoperable. Only use a package supplied or explicitly confirmed by QNAP Support for the target NAS.
Further Reading
适用产品
- Legacy QNAP NAS models, including models such as the TS-419P+
概述
如果您需要旧款 QNAP NAS 的固件文件或应用软件包，但在 QNAP 公共下载页面上找不到所需版本，请向 QNAP 提交支持请求。支持团队可以检查型号，识别合适的软件包，并在可用时提供文件或进一步的说明。
本指南适用于旧款 NAS 固件和应用软件的请求，包括 QPKG 包或其他不再公开列出的软件。归档包的可用性、兼容性和支持的安装方法必须由 QNAP 支持确认。
请勿安装为其他 NAS 型号、CPU 架构、操作系统或固件分支设计的软件包。
场景
用户拥有旧款 QNAP NAS，例如 TS-419P+，需要一个旧的固件版本或应用软件包，该版本在公共下载区域不再可见或无法通过网络搜索找到。用户应通过服务门户联系 QNAP 支持，并请求针对确切的 NAS 型号和软件包的帮助。
如何联系 QNAP 支持
- 打开QNAP 支持服务门户。
- 使用 QNAP 帐户登录或在必要时创建一个。
- 为旧款 NAS 固件或应用软件请求创建支持请求。
- 包括以下信息：
- NAS 型号和硬件版本（如果已知）
- NAS 序列号
- 当前 QTS 固件版本（如果 NAS 可访问）
- 请求的确切固件版本、应用名称或 QPKG 版本
- 需要软件包的原因，例如恢复、迁移或重新安装应用
- NAS 的地区和语言（如果相关）
- 当前情况的描述和任何错误信息
- 请 QNAP 支持确认正确的软件包并提供官方下载或交付方法。
QNAP 支持可能会要求提供额外信息以验证设备并确定请求的固件或应用软件是否与 NAS 兼容。
在应用固件或应用软件之前
- 确认该软件包是专为特定的 NAS 型号和硬件版本设计的。
- 通过 QNAP 支持验证固件或应用版本、CPU 架构、依赖关系和发行说明。
- 备份重要数据并记录当前的 NAS 配置。
- 遵循 QNAP 支持提供的安装说明。
- 在固件更新期间不要中断电源或网络连接。
- 在支持确认请求的软件包可以安全安装之前，不要移除或替换现有应用程序。
验证
更新、恢复程序或应用安装完成后：
- 登录 QTS。
- 打开控制台 > 系统 > 系统状态以确认 NAS 型号和固件版本。
- 如果安装了应用软件，打开App Center并确认应用已安装并报告预期版本。
- 确认存储池、共享文件夹和所需服务可用。
- 如果 NAS 无法正常启动、应用程序无法启动或版本不符合预期，请停止进一步的安装尝试，并更新现有的支持票以报告结果。
警告
为不同 QNAP 型号、CPU 架构或固件分支设计的固件或应用软件可能导致 NAS 或应用程序无法运行。仅使用 QNAP 支持提供或明确确认的目标 NAS 软件包。
进一步阅读
