Applicable Products
QTS, QuTS hero
Qsync Client for Windows v6.0.3 and later
Overview
In earlier versions of Qsync Client for Windows, files stored in Space-Saving mode appeared as placeholders in Windows File Explorer without thumbnail previews.
Starting from Qsync Client for Windows v6.0.3, thumbnail preview for cloud-only files is supported. Thumbnails are fetched in real time from your NAS, allowing you to visually identify files without downloading them.
Prerequisites
File Station thumbnail support must be enabled on your NAS. For details, see: How do I enable thumbnails for File Station, Qfile Pro, and other apps?
Solution
Verify thumbnail display
- Verify that Qsync Client for Windows is updated to v6.0.3 or later.
- Open Windows File Explorer and navigate to your Qsync folder.
- Switch to a thumbnail view, such as Large icons or Extra large icons.
Cloud-only files (indicated by a cloud icon) should now display thumbnails fetched in real time from your NAS.
Note
- An active network connection to your QNAP NAS is required to display cloud file thumbnails.
- Thumbnail loading speeds may vary depending on your network conditions.
Troubleshooting
If File Station thumbnail support is enabled and Qsync Client has been upgraded to v6.0.3 or later, but thumbnails are still not visible in Windows File Explorer, try the following steps:
- Verify that Qsync Client is connected to your NAS.
Open Qsync Client for Windows and confirm that the connection status is shown as Connected. - Clear the Windows thumbnail cache.
- Press Win + R, type
cleanmgr, and click OK. - Select Thumbnails and click OK.
- Wait for Disk Cleanup to complete.
- Reopen Windows File Explorer and navigate to your Qsync folder to check whether thumbnails now display correctly.
Further reading
How do I enable thumbnails for File Station, Qfile Pro, and other apps?
适用产品
QTS，QuTS hero
适用于 Windows 的 Qsync Client v6.0.3 及更高版本
概述
在早期版本的适用于 Windows 的 Qsync Client 中，以节省空间模式存储的文件在 Windows 文件资源管理器中显示为占位符，没有缩略图预览。
从适用于 Windows 的 Qsync Client v6.0.3 开始，支持云端文件的缩略图预览。缩略图实时从您的 NAS 获取，使您无需下载即可直观识别文件。
先决条件
必须在您的 NAS 上启用 File Station 缩略图支持。详情请参见：如何为 File Station、Qfile Pro 和其他应用启用缩略图？
解决方案
验证缩略图显示
- 确认适用于 Windows 的 Qsync Client 已更新至v6.0.3或更高版本。
- 打开Windows 文件资源管理器并导航到您的 Qsync 文件夹。
- 切换到缩略图视图，例如大图标或超大图标。
仅限云端的文件（由云图标指示）现在应显示从您的 NAS 实时获取的缩略图。
注意
- 需要与您的 QNAP NAS 建立有效的网络连接才能显示云文件缩略图。
- 缩略图加载速度可能会因网络状况而有所不同。
故障排除
如果启用了 File Station 缩略图支持，并且 Qsync Client 已升级到 v6.0.3 或更高版本，但在 Windows 文件资源管理器中仍看不到缩略图，请尝试以下步骤：
- 确认 Qsync Client 已连接到您的 NAS。
打开 Windows 版 Qsync Client 并确认连接状态显示为已连接。 - 清除 Windows 缩略图缓存。
- 按Win + R，输入
cleanmgr，然后点击确定。 - 选择缩略图并点击确定。
- 等待磁盘清理完成。
- 重新打开Windows 文件资源管理器，并导航到您的 Qsync 文件夹以检查缩略图是否现在正确显示。
进一步阅读
如何为 File Station、Qfile Pro 和其他应用启用缩略图？
